Payments & Refunds

Campaign funding

Businesses should confirm campaign details before funding. Funds may be held or released according to campaign status and approved deliverables.

Creator payments

Creator payment eligibility depends on the campaign brief, approved application, accepted submission, and any agreed revisions. Processing times may vary by payment provider.

Refunds and disputes

Refund requests should be raised promptly through support with the campaign and transaction reference. Mura may review evidence from both parties and may pause funds while a dispute is investigated.

Provider fees

Third-party mobile-money or payment-provider fees may apply and will be disclosed where available. Provider reversals or failures may require additional verification.

Contact

For payment support, contact payments@mura.rw with your account email and transaction reference. Never include a PIN or secret code.