Privacy Policy

1. Information we collect

We collect account information such as name, email, role, business details, creator profile information, campaign activity, submissions, wallet records, and support messages. We may collect device, log, and usage information needed to secure and improve the service.

2. How we use information

We use information to provide accounts, match creators and businesses, process campaigns and payments, prevent fraud, communicate with you, provide support, and improve mura. We do not sell personal information.

3. Sharing

Profile and campaign information may be shared with the other participants of a campaign as needed to operate the marketplace. We may share information with hosting, database, payment, analytics, security, and legal service providers under appropriate safeguards.

4. Social and payment data

If you connect a social account, we use the permissions you authorize to provide analytics or campaign features. Payment providers may collect and process information under their own privacy policies. Never send passwords, PINs, or secret codes through campaign messages.

5. Retention and security

We retain information while your account or legal obligations require it. We use access controls, secure sessions, and reasonable technical safeguards, but no internet service can guarantee absolute security.

6. Your choices

You may request access, correction, or deletion of personal information, subject to legal and operational requirements. You may disconnect integrations or contact us about marketing communications.

7. Children and international processing

Mura is not intended for children under 18. Information may be processed in countries where our service providers operate, with appropriate safeguards where required.

8. Contact and changes

For privacy questions or requests, contact privacy@mura.rw. We may update this Policy and will publish the latest version on this page.